Change / Cancellations & Refund Policy

Inter Bus Line Refunds will be issued ONLY if Company cancels the trip due to limited interest, or if the event promoter cancels a ticketed event and it is not rescheduled.  Funds are returned in the same manner as the original payment was made.

TICKET CANCELLATION

In the case of cancelation the company shall refund the passenger the full amount of the ticket is requested at least 48 hours before the departure. If the cancelation is requested between 24 and 48 hours, the company shall refund the amount of the ticket minus 10%. In the event that the cancelation is requested less than 24 hours before 20% shall be deducted from the amount of the ticket.

The tickets bought using a bank card can only be cancelled against the card which made the purchase.

If the passenger fails to attend the departure place and the right time they shall lose the trip and shall not be entitled to change the ticket or to any refund.

In the case of tickets which have already been changed, 20% shall be deducted from the amount when requested more than 48 hours in advance. For this type of ticket, the cancellation fee shall be 30% when requested between 48 and 24 hours before and 40% of its amount when requested less than 24 hours before the start of the service

CHANGE OF TICKETS

Changing the date or time of the trip is only possible if requested at least 24 hours before the start of the service and is conditional on the availability of seat on the new date or time requested.

The tickets acquired via the information and sales service or the webpage www.interbusline.com be cancelled via the same channels where they were bought and provided that the tickets have not been issued.

One change per ticket is accepted, with no fee, when requested at least 48 hours before the date of the service. An additional surcharge of 5% shall be applied to the price of the ticket for those change which are requested between 24 and 48 hours i n advance. In the event that the change is requested at least 24 hours in advance, a 10% surcharge shall be applied to the ticket price.

A 20% surcharge shall be applied to the second and successive changes to the tickets when requested at least 24 in advance. In the event that these changes are requested less than 24 hours in advance, the surcharge shall be applied to the ticket price.